Customer Success Story
When No One Else Would Come
How Med Waste Solution kept a Rockford, IL nursing home safe, compliant, and operational during the height of COVID-19 — when their previous hauler simply stopped showing up.
The Situation: A Crisis No One Prepared For
When COVID-19 hit in 2020, a long-term care nursing facility in Rockford, Illinois found itself in an impossible position. Their existing medical waste hauler — a larger national-style provider — stopped servicing them during outbreaks. No calls returned. No pickups scheduled. No backup plan offered.
Medical waste was accumulating faster than ever before. The facility had no choice but to stage it in a stairwell of their garage — red bags, sharps, and regulated waste piling up day after day. For a nursing home, this wasn’t just an inconvenience. It was a direct threat to resident safety and a serious compliance risk. Medical waste that sits too long creates secondary exposure hazards, attracts pests, and puts a facility at risk of OSHA and EPA violations that can result in fines or forced closure.
The facility’s director reached out to Med Waste Solution. That call changed everything.
The Response: Show Up Every Single Time
From day one, the relationship was built on a simple promise: we will be there when you need us.
Josh Adams, owner of Med Waste Solution, met personally with the facility director to assess the situation, right-size their service plan, and get them fully compliant. When COVID outbreaks hit the facility — which happened multiple times over the course of the pandemic — Med Waste Solution responded like a partner, not a vendor.
- Same-day and next-morning pickups during active outbreaks, no matter what
- Evening calls answered — if the facility called at 6 PM, a truck was there by 7 AM
- Surge capacity deployed — at the height of outbreaks, the team was filling a 16-foot box truck every other day for two weeks straight
- Consistent compliance — proper manifests, regulated waste handling, and documentation maintained throughout
While other providers were pulling back, Med Waste Solution was scaling up.
Why It Mattered
Nursing homes are one of the highest-risk environments for infectious disease spread. During COVID, the stakes couldn’t have been higher — residents were elderly and immunocompromised, staff were exhausted, and any compliance failure could trigger a regulatory investigation or force the facility to reduce capacity at exactly the wrong time.
By maintaining a reliable, surge-capable medical waste pickup schedule, Med Waste Solution helped this facility:
- Eliminate the stairwell staging area and restore safe waste storage practices
- Stay in full compliance with OSHA, EPA, and Illinois Environmental Protection Agency regulations
- Protect residents and staff from secondary exposure risks associated with improperly stored regulated waste
- Keep the facility operational and focused on patient care — not logistics
A Relationship Built on Trust
This nursing home has been a Med Waste Solution customer ever since. They stayed not because of a contract, but because of trust earned during the hardest possible circumstances. When the calls come in — even at 6 PM, even during a surge — they know someone will answer and a truck will be there by morning.
That’s not something you get from a national hauler with a 1-800 number.
“During one of the biggest outbreaks, we were filling a 16-foot box truck every other day for two weeks. We’ve always stepped up to the task to keep them compliant and safe.”
— Josh Adams, Owner, Med Waste Solution
Is Your Facility Covered When It Matters Most?
If your nursing home, assisted living facility, or long-term care center relies on a hauler that might not show up when you need them most — that’s a risk you can’t afford. Med Waste Solution serves facilities across Illinois, Indiana, Iowa, Missouri, Minnesota, Wisconsin, and Kentucky with the reliability and responsiveness that long-term care demands.
Get a Reliable Partner for Your Facility
Same-day and emergency pickups available. Serving IL, IN, IA, MO, MN, WI, KY.
